Refund policy

Last updated: November 8, 2026

Returns and cancellations

Most MR129 products are custom 3D printed and made to order for your vehicle. Return eligibility therefore depends on the type of product you ordered, as set out below.

Custom and made-to-order products

Our physical parts — including body kits, lip kits, spoilers, and accessories — are 3D printed and produced to order. Because each item is made for your order, we do not accept returns or exchanges for change of mind, incorrect ordering, or fitment preferences.

A made-to-order item may be returned only if:

• The item arrives damaged or defective
• We shipped the incorrect item
• The product has not been installed, modified, painted, or fitted

Contact us within 7 days of delivery if any of these apply. If your return is approved, we will provide instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted. Where the return is due to our error (damaged, defective, or incorrect item), we will cover the reasonable cost of return shipping or arrange a replacement.

Digital products — no refunds

All digital product sales are final. There are NO refunds, returns, or exchanges on digital products (STL files, design files, and reference scans) once the files have been delivered. Digital products are delivered electronically under a personal-use, non-transferable license.

Please make sure you know what you are buying before you purchase. Every product page states what the file is and what it is for — if you are unsure whether a file is right for your setup or project, contact us before buying and we will help you choose.

Reference files: products labeled "Reference" are 3D scan data provided for reverse engineering purposes. They are NOT 3D printable files and are not finished, printable models. No physical product is shipped, and no refunds are given on reference files or any other 3D scan files.

If you have any problem accessing or downloading files you have purchased, contact us and we will make sure you receive them.

Ready-made products

For non-custom, ready-made items (for example used OEM parts and apparel), you may request a return within 14 days after the item is delivered. Items must be returned unused, uninstalled, and unmodified, in their original packaging. You are responsible for arranging and paying for return shipping unless the item arrived damaged, defective, or incorrect.

Cancellations

You can request cancellation of a made-to-order item until production of your item begins. Because our products are made to order, production normally begins shortly after your order is placed; once production has begun, the order cannot be cancelled. Ready-made items can be cancelled until the item is shipped. To request a cancellation, contact us as soon as possible.

Damages and issues

Please inspect your order when you receive it and contact us within 7 days of delivery if an item is defective or damaged, or if you received the wrong item, so we can make it right.

Exceptions and non-returnable items

The following are not eligible for return:

• Digital products (STL files, design files, and reference / 3D scan files)
• Custom and made-to-order products, except as stated above
• Items that have been installed, modified, painted, or used
• Items returned without first contacting us

Contact us if you have questions about whether a specific item can be returned.

Exchanges

Contact us to ask about exchange options before returning your item.

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies. An exemption applies to goods made to your specifications — most MR129 physical products are custom-made to order — and to digital content once download or access has begun.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery. You are responsible for the cost of returning the goods unless they are defective, damaged, or incorrect.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies. An exemption applies to goods made to your specifications — most MR129 physical products are custom-made to order — and to digital content once download or access has begun.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery. You are responsible for the cost of returning the goods unless they are defective, damaged, or incorrect.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange, or report damaged items, please contact us at mr129shop@gmail.com or use the contact details in our contact information policy.